2.1.5 Phase 5: Deployment

Basics

Depending on your IT Department’s procedures, when it’s time to actually deploy software to your users, it can occur manually or automatically. Deployments can also be scheduled for times that will least disrupt your end users. Know your department’s deployment process and your role in supporting it.

You should know the following terms:

  • Deployment

Following successful testing, the software is deployed to end users. This process entails installation and configuration on relevant hardware and infrastructure for enterprise applications or cloud solutions. For consumer software or mobile applications, deployment may occur directly on end-user devices. Continuous monitoring is crucial during deployment to address issues promptly, and the option to roll back to a previous version exists if needed.

Level I Technicians can help support deployment by:

  • Using deployment logs and reports to identify and troubleshoot issues during deployment; and

  • Provide clear instructions and support channels for users to report issues.

Complete the following task or self-assessment:

Ask to shadow experienced technicians or administrators during a deployment to see the process in action. Start building a personal knowledge base with notes, documentation, and resources related to managed software deployment.