troubleshooting

Q4 Trouble: Steps

8. Troubleshooting

Troubleshooting Activities

Please check with your teacher about the three choices in this Quest. 

  • Create a troubleshooting tips assignment in Steps 1 and 2. 
  • Completing a troubleshooting Breakout Challenge Review Activity.
  • Do both of the activities!

Troubleshooting Tips Assignment

Step 1. Create a list of at least 10 technology-related issues individuals may encounter and require assistance with when using computing devices and smartphones. Reviewing what you learned in each of the first three Quests may be helpful.

  • Quests One: factory reset, hard reset, Murphy's Law, power cycle, restart.
  • Quest Two: application, flowchart, frozen, hardware, software, solve, troubleshoot.
  • Quest Three: adware, antivirus software, cleaning electronic devices, malware, spyware, tech support scams.

The problems you identify don't necessarily have to be derived from the videos you viewed in this resource. To help you organize your thoughts, you can utilize Google Keep or Microsoft OneNote as excellent tools for note-taking.

Step 2: Create an artifact (Poster, Slideshow, Infographic, Collage, Video, etc.) and title it Troubleshooting Tips. You might include images, videos, and links to additional webpage resources..

Remember to provide attribution to give credit for any images, videos, and other content used in your artifact.

Citations and Citing Your Work. You may find this video from Commoncraft helpful in understanding "Citations and Citing Your Work."

Optional Computer Troubleshooting Resources:

Breakout Activity

Note: If you do not know what a 21t4s Digital Breakout Activity is, open the content box on the right above the Printer icon, read and watch the video for hints.

When you are ready, open this link or click on the image below.

If you need help, check with your teacher about working with others or for tips on getting started. Good luck!

Computer laptop with ERROR! on the screen

Hints:

  • Start the timer!
  • Start with the laptop image on the page and locate a hyperlink.
  • Move your mouse (or cursor) around the screen to see where any additional links to other pages, documents, or forms are located. Some of these will take you to interactive activities to solve to earn a key or passcode to a lock.
  • Enter all the lock keys and press SUBMIT to see if you won.

Once you unlock it, you might want to take a screenshot of the Award for your portfolio or check with your teacher.

Please tell us what you think of this Breakout Activity so we can meet your needs. Teachers and students, please use this link for a short survey about this breakout. 

 8.Q4 VOCABULARY

8.Q4 Completing 

8.Q4 Student Checklist

8.Q4 Teacher Guide

MITECS  Michigan Integrated Technology Competencies for Students, and

ISTE Standards for Students

1. Empowered Learner
a. articulate and set personal learning goals, developing strategies leveraging technology to achieve them, and reflect on the learning process itself to improve learning outcomes
c. Use technology to seek feedback that informs and improves their practice and to demonstrate their learning in a variety of ways
d. Understand the fundamental concepts of technology operations, demonstrate the ability to choose, use and troubleshoot current technologies, are able to transfer their knowledge to explore emerging technologies

3. Knowledge Constructor
c. Curate information from digital resources using a variety of tools and methods to create collections of artifacts that demonstrate meaningful connections or conclusions
d. Build knowledge by actively exploring real-world issues and problems, developing ideas and theories and pursuing answers and solutions

Websites

21t4s Videos

21t4s Websites

Breakout Challenge Activity

21t4s Documents & Quizzes

A Digital Breakout may also be called a Digital Escape Room.

This is a web-based, game-like activity where students use clues to unlock a series of puzzles or activities to solve a challenge (or to escape a digital room).

Students frequently work together, (conference, or chat) as they work to locate and solve clues.

For additional help  to solve a breakout view this short video (3:44).


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